Best Workforce Management Software – 7 Preferred Tools

Everything you need to know about workforce management software so you can streamline employee scheduling, reduce labor costs, and stay compliant.

Phil Strazzulla
HR Tech Expert, Harvard MBA, Software Enthusiast

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The Top Workforce Management Software

Hand picked by our HR Technology experts after product testing, user research, and much debate - enjoy!

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Sling is an employee scheduling tool with workforce management capabilities that’s used by some of the biggest companies in the world. is a modern and forward-thinking, yet simple workforce management platform built for frontline teams.
Homebase is a workforce management tool built specifically for hourly work, currently used by over 100k businesses.
As the all-in-one platform for deskless employees, Connecteam covers communication, scheduling, task management, core HR, and more. It works to connect unanchored workers at small and large companies alike with an extremely easy-to-use mobile app. is an AI-powered workforce management platform made specially with remote employees in mind.
UKG is the merger of Ultimate Software and Kronos. Kronos turned into UKG Ready, which is their workforce management tool, with features like time and attendance, scheduling, and even payroll.
Quinyx is a workforce management software solution that takes a data-driven approach to staffing, budgeting and scheduling, all done with an eye towards improving your recruitment strategy.

Introduction to Workforce Management Software

Managing a workforce requires a lot of “back office” administrative work, like staff scheduling, task management, attendance management, time keeping, labor compliance, onboarding, and more. It’s no surprise then that workforce management software is becoming increasingly popular for HR departments. Not only does it allow managers to optimize their human capital management (HCM), it also allows employees to streamline their own time tracking. 

Whether you’re a small business or large corporation, you can leverage workforce management (WFM) solutions to increase productivity, stay compliant with relevant labor laws, and ultimately save on labor costs. After all, WFM software allows you to more efficiently create and manage employee schedules, track attendance and leave requests, and get insight into your own workforce efficiency. It can also help with forecasting headcount needs, but that’s more of a task for the best workforce planning software

Ready to get started? In this guide, we’re breaking down everything you need to know about workforce management software, including why you might need it, what features you can expect, and how to find the right solution for your human resource needs.

Our criteria: How we chose the best vendors

We take research seriously. To make sure we’re offering our readers the very best solutions in a given software category, we are methodical, rigorous, and expansive in our research. We consult with HR professionals, vendors, and industry experts. We cut through the noise to bring you a carefully curated list of vendors, along with other essential information, to help you find the right software platform for your business. 

Here’s how we chose who makes the cut: 

Product: We believe in gaining a comprehensive understanding of a product before we recommend it, so we start by getting to know the software. Whenever possible, we meet with a senior executive (CEO or Head of Product) for a demo and Q&A. We also test the product ourselves to make sure it has a solid UI, intuitive workflows, and the features to make it a best-in-class offering. 

User feedback: We go straight to the source and compile feedback on user experience. Real-world input supports our commitment to diligence in our software evaluation methods and the products we recommend. Keeping up with the everyday experience of HR pros also puts new vendors on our radar, and it keeps us close to our community so we can better connect the right products to the right people.

Financial metrics: We are certified finance nerds, so we use all the data we can get our hands on to make selections for our guides. We comb through data for concrete statistics like retention rates, growth, profitability, and scalability. We evaluate the bottom line of each product because we know making a software purchase can put your reputation on the line. 

Best for a use case: Software is never a one-size-fits-all product. Sometimes the best solution is free or cheap. Other times it’s the one that is best for global companies or the one that’s sized right for early-stage startups. Keeping this in mind, we include solutions across the spectrum so our readers can find the best fit for their unique needs.

Here's more detail if you want to read more about how we research vendors. Our dedicated staff writers rely on hard data, impartial experts, and user feedback to ensure our reviews are helpful, truthful, and hopefully a pleasure to read!

Best Workforce Management Software Programs

After surveying the landscape, we came up with a short list of top workforce management software vendors for you to talk to. This is per our research and expert council as of 2023.



UKG Ready is the new version of Kronos Workforce Ready, part of the workforce central products, which has long been one of the most well-known and used HCM suites for SMBs, focusing on core HR management. Their solution has been tested throughout the years and built out to the point where they have modules for just about everything an HR team needs: payroll, performance management, onboarding, employee scheduling, etc.



  • Ranked #6 on Fortune 100 Best Companies to Work for list
  • Valued at $22 billion after the merger 
  • Included on Glassdoor’s 2020 Best Places to Work ranking
  • Named as a Magic Quadrant Leader 2021 in Cloud HCM Suites by Garner, for the fifth consecutive year
  • Customers include more than half of the Fortune 1000 listed companies
  • Handling over 51 million People records in the cloud
  • Generating an estimated $3 billion in revenue per year
  • Customers in 165 countries
  • A customer base of more than 50,000 businesses and 3.2 million users
  • UKG Pro customers on average get an ROI of $3.88 on each dollar invested
  • Consistent 96% customer retention
  • 12,000+ employees



Pricing for UKG Pro is not available on their website. However, it is usually on a per-employee-per-month basis, either billed annually or monthly. You’d need to contact a sales representative for an accurate quote. However, our research has shown that licenses tend to start at $600.00 per year for every 5 users.

Best For:

UKG Pro is mainly marketed toward companies with more than 100 employees. That being said, their software is used in all kinds of industries. Smaller teams looking for an HCM-based approach to workforce management can also do a lot with the software.



With a product that’s free (for scheduling and internal communication) and very reasonably-priced (for all the other WM features), Sling is saving countless hours of work for thousands of teams.

Although they are mainly a cloud-based scheduling tool (with a mobile app), they also offer a task management module, a labor costs calculator, a time clock, and more.



  • Used by tens of thousands of customers



Sling’s basic scheduling and internal communication tool is completely free for unlimited users and locations. After that, the Premium plan starts at $2 user/month and Business is $4 per user per month. Sling also offers a free trial for the paid plans and you can downgrade to the free one at any time.

Best For:

Sling is used mainly by businesses with multiple locations. Within this distinction, they help businesses of many types and sizes, in industries like restaurants, retail, call centers, non-profits, education, hospitality, health care, and more.



Homebase is on a mission to help the busiest businesses to manage employee scheduling, time clocks, communication, HR compliance, and much more; all without necessarily having an HR department. 

The tool has a free version with plenty of workforce management tools, with the paid plans offering more specific features and even access to HR advisors & resources. Their software is notable for its ease-of-use and modern-looking interface.



  • Used by over 100,000 businesses in many different industries



Homebase’s free plan offers scheduling, time tracking, payroll integrations, and team messaging for unlimited employees for one location. 

After that, they’re priced per location, having three plans that start out at $14 per month for the essentials and go up to $70 for the all-in-one suite. Every plan is still for unlimited employees, so as your business grows, the price you pay for Homebase doesn’t change until you open another site.

Best For:

Homebase is used by businesses in food & beverage, retail, beauty & wellness, medical & veterinary, services, home repair, entertainment, and hospitality.


The COVID-19 pandemic forced many companies to move to remote work when they weren’t at all prepared or used to it. was then uniquely-positioned to help companies implement and maintain a flexible work model, where a central concern is letting employees choose where and when to work. 

This dynamic is made more efficient and comfortable through a platform that lets you create schedules with the help of AI. Employees can indicate which days they prefer to work from home and when they’d prefer the office, and the platform creates a schedule that’s a starting point for each manager. With some customization, a schedule that everyone’s happy with can be ready quickly.


With, the main source of ROI is what you save from having a portion of your employees work from home when they want or need to. Through this, they claim to have helped their clients achieve wins like:

  • 12.7% more revenue
  • 47% reduction in office costs
  • 36% increase in productivity

Pricing: starts with a free forever plan that includes all the core features (AI scheduling & reporting) for up to 10 team members. Then they have the ‘Team Pro’ plan, which is between $5 and $12 per user per month, depending on user count. 

The Team Pro’ plan is for unlimited members and starts to include modules like time & attendance & KPI, task manager, and any new features as they roll out. Then, the custom-priced Enterprise plan includes all this plus custom feature requests, customized reporting, and a dedicated success manager.

Best For:

Companies that want to maintain a hybrid working model (remote & in-office) even after the pandemic.


Specialized in workforce management and planning for frontline workers, is used by companies like Domino’s and Outback Steakhouse. They help with employee scheduling, time & attendance, engagement, and automated labor compliance.


Among the 7,000 companies that use, some of them have seen results like: 

  • 11% increase in productivity
  • 4% decrease in total wages
  • 3.5% decrease in total hours

Pricing: is free for 14 days, no credit card required. After that, their pricing is as follows:

Monthly$99/ year and for up to 10 employees$5.00 per user per monthCustom pricing
Annual$99/ year and for up to 10 employees$4.00 per user per monthCustom pricing

Best For:

US-based companies with a mobile workforce



Quinyx strives to provide the most up-to-date and significant insights when it comes to your recruitment needs. You can use their solution to calculate and visualize various what-if scenarios and the impact that they could have on your workforce.

Their platform is able to make hiring recommendations based on these forecasts. It can also help with proactive planning when it comes to training, outsourcing, or reallocating people. To do all this, Quinyx takes multiple sources of data and factors them into consideration. Some of these include resource constraints, costs, current attrition level, and efficiency rates.



  • Used by over 850 companies around the world
  • Founded in Sweden in 2005
  • As of 2022, they have offices in the US, UK, Sweden, Finland, Germany, Norway, Denmark, and the Netherlands.  
  • Quinyx acquired AI company Widget Brain in 2020



Pricing details for Quinyx are not provided upfront.

Best For:

Quinyx can work for companies of varying sizes, but it’s best used by businesses with storefronts that need to do workforce planning to address in-person client demand.



Connecteam is a true one-stop-shop for all things HR for deskless workers. Managers can handle administrative work, like staff scheduling, task management, attendance management, time keeping, training, onboarding, and much more.

Non-desk workers then interact with all of this via a mobile app. For instance, Connecteam lets you set up schedules for deskless workers and send them to the palm of their hand in real time. You can track progress, see when each shift is completed, and get instant updates for status changes or even location.



  • Trusted by over 20,000 companies worldwide
  • 500,000+ daily active users
  • Used in over 79 countries
  • 200+ industries served



Connecteam’s pricing can range from free-for-life to up to $159 per month. Final numbers will vary depending on the number of users and modules you choose. To give you an idea, here’s an overview of each plan within the operations module:

Time clock, job scheduling, checklists and forms, task managementAll features from the previous plan + time tracking, payroll, shift info, and more.All features from the previous plan + smart groups, geofence, recurring tasks, and more.All features from the previous plan + multi-branch management, live GPS tracking, process automation, and more.

Connecteam’s payment structure is fixed for the first 50 employees you add. Once you add more, there would be an extra payment of $1.5 per additional employee per month.

These pricing options are yearly, where you save 18%, but you can also opt for month-to-month payments. They also offer enterprise pricing with more features and a personal account manager. Each paid plan also has the option of a 14-day free trial.

Best For:

Connecteam is used by SMBs with up to 200 employees, as well as Mid-market business with up to 3,000 team members. What all these clients of theirs have in common is that they want a workforce management tool for their low-tech, deskless employees, without needing IT intervention. Industries served span from healthcare, manufacturing, and security to dog walkers and fitness services.

Use-Cases: Why Use Workforce Management Software

If the stats from the vendors above have shown us something, it’s that workforce management software can simplify HR processes in order to save time and money. As a result of that, you’ll be able to be more efficient as a company, all while employees get a better experience. Specifically, here’s how WFM systems can make your job easier:

  • Scheduling Employees: You can manage all of your employees’ schedules in the same place. With these tools, you won’t have to worry about over-scheduling, missed shifts, or unhappy employees (or managers). Also, some of the best workforce management tools let employees self-serve and make suggestions for their schedules, indicate their preferences, or when they just can’t make it. Through automated workflows, all this can be taken into consideration to create the first iteration of a schedule, so the manager only needs to tweak and approve within minutes instead of hours. 
  • Time & Attendance: Likewise, attendance tracking and time management are hugely important tasks, but they also eat up a lot of time. Employee scheduling software alleviates this by tracking employees’ hours automatically and letting them clock in and out, even through mobile devices. Some workforce management platforms integrate with whatever existing timesheet tool you might be using, syncing all that time data back and forth.
  • Time Off Requests: Workforce management software also lets employees request paid time off (PTO), parental leave, and more. Managers can approve or deny requests right in the program and see who will be out when creating schedules. That way, no one in the team will ever make the mistake of scheduling an employee when they won’t actually be available.
  • Forecasting Labor Demand: Although more of a feature for workforce planning software, some WFM tools also provide data on how many employees — and what type of employees — are needed on a given day. This is based on expected demand, calculated from the data you feed into the system, so you can avoid over- and under-staffed days. 

Using a workforce management system is all about convenience. Traditionally mundane and tedious processes — like managers creating and assigning employee schedules manually to employees having to request changes based on their actual availability — can all be streamlined, managed, optimized, and stored in the same place.

Pro Tips on Top Workforce Management Software

Considerations & Common Mistakes For Workforce Management Systems

Software solutions can be extremely helpful in business. When it comes to labor management and employee time, a SaaS solution seems like a no-brainer. But as great as workforce management software sounds, you’ll want to use it the “right” way in order to really reap its benefits. With that, keep these considerations in mind as you research, select, and then implement a WFM tool:

  • Choose mobile-first provider: As we’ve mentioned, WFM solutions provide added convenience for you and your employees. What’s more convenient these days than mobile access? Choosing a solution that has a user-friendly mobile app will create an even better experience for them — after all, they can track their schedules, hours, and leave in real-time and even while on-the-go.
  • WFM requires continuous optimization: This isn’t a “set it and forget it” solution for your workforce management. As your business and staffing requirements change, you’ll need to update your program settings accordingly. Fortunately, many providers offer reporting and analytics that can provide great insight into how and/or when you should make certain changes.
  • WFM vs. time tracking software: Workforce management software is not just for time tracking. So if you’re looking for a set of solutions that can help with a host of your WFM needs, make sure you look for a solution that offers more than digital timesheets, for example.

Benefits & ROI: How Workforce Management Can Help Your HCM

When you don’t staff properly, you can lose money. On one hand, you could pay too much income if you over-staff. On the other hand, you could lose revenue if you under-staff. But when you staff “just right” — i.e. when you schedule only the employees you need on a given day or for a given time period — you’ll stay within your payroll budget and still keep revenues up. 

This, of course, is a huge benefit to using workforce management software. But it’s not the only one. Other advantages include:

  • Reduce compliance risk: Because some WFM tools offer compliance-related features, you can be confident that you’re staffing the right people (with the right certifications, that is) and following all necessary federal, state, and local labor/union laws. 
  • Improve employee retention: When you can show your employees that you value their time — including their time off — with a program that streamlines their time and leave management, they’ll be more apt to stay. What's more, offering employee self-service tools is a great way to boost employee engagement.
  • Automate tedious tasks: How much time do you currently spend scheduling employees? How many PTO requests do you get in a month? We’re willing to bet the answer to both of these questions is… a lot. So you’re likely spending more time than is necessary figuring out staffing needs and deciding whose time-off requests can be approved. With WFM software, this work can be done for you so you can spend your time on more critical, strategic, and/or revenue-generating activities.

To see how this can actually improve your bottom line, check out our HR Tech ROI Calculators.

Pricing: What WFM Solutions Cost

Another topic to discuss in your demos is cost. Typically, workforce management systems charge on a per employee per month basis. And, some might offer tiered pricing depending on what features you actually need. For example, entry-level pricing starts at less than $5 per employee per month for some providers.

Features: What You Can Expect From Workforce Management Software

Depending on your workforce management needs, you can find a stand-alone solution that focuses solely on workforce-related needs or opt for one that integrates with a larger human resource management tool you’re already using. Whatever the case may be for you, you can expect to see some or all of the following WFM features: 

  • Mobile app: Most workforce management solutions have a portal where employees can log in to track time worked, request days off, and see when they’re scheduled to work. Typically, these portals are web-based while some are accessible via a mobile app so they can manage their own schedules directly from their smartphones. Mobile access, and for both Android and iOS, should be possible and also available for managers, so they can also make real-time decisions on the go.
  • Time tracking: Forego traditional timesheets and allow your employees to keep track of their hours with built-in time tracking tools. Employees can even clock in and out via their portal or mobile app so you get the most accurate, real-time readings of their hours.
  • Scheduler: Use WFM software to set schedules for your hourly employees, track their days off to avoid scheduling mistakes, and allow employees to check the schedule so they don’t miss days and/or can request time off. Employees could even swap shifts without requiring manager approval.
  • Payroll & Benefits: Keep track of how many hours your employees have worked so you can streamline payroll processing and other earned benefits. Depending on the workforce management software you use, payroll can be processed directly in the program or you can integrate with an existing payroll software you already have.
  • Analytics & Reporting: Get reports of your employees’ hours to find out who is on time, who has missed shifts, who is late, etc. From there, you can better understand what promotes employee productivity and then create benchmarks and evaluate your workforce against them. What's more, you can use insights to improve your own decision-making for things like employee management and workforce optimization. 
  • People & Performance Management: Make note of each employee’s skills and qualifications so you always schedule the “right” person for a given job/task — and so you can better identify who is ready for a promotion. With increased talent management tools like these, you can more effectively onboard new employees — and keep existing employees engaged and happy.
  • Communication: Managers and employees can easily communicate using a workforce management system, allowing for better management of things like time-off requests, scheduling changes, etc.
  • Compliance: Depending on your industry, location, and/or the types of employees you hire, you’ll need to remain compliant with certain federal, state, and local laws. You might also need to keep track of required certifications, training sessions, missed breaks or unmet leave/PTO requirements, labor standards, and union agreements. Some WFM solutions help you keep track of these requirements so you stay compliant and avoid fees and other penalties. ‍
  • Artificial Intelligence & Automation: Some workforce management systems have artificial intelligence features that essentially learn your business rules and will automatically approve or deny time-off requests, forecast labor needs, etc. To do this, the AI can look at how much time off a given employee has accrued, check the team schedule to see who is already going to be out of the office, etc. That way, it can “see” if an employee has earned a day off and confirm that there will still be coverage at the office, store, or restaurant if they are out.

Demo Questions: What To Ask About Workforce Management Tools

To help you decide which workforce management solution is right for your company’s HR processes, you need to see a few in action. That’s where demos come in. 

Prepare for each demo with a list of questions and make sure to drive the discussion as much as possible. You’ll want to understand which features work best for your unique needs, what integrations you might need, etc. Here are a few questions to get you started:

  • Is this suited to a particular industry or type of worker?
  • Do I need to use the rest of your HR software suite to use this?
  • How will this solution fit into the rest of my tech stack and therefore what integrations do I need?
  • How will others in the organization use this solution?
  • What are the key features I want to ask about?
  • What are the things that would make me nervous about buying this sort of solution?

Implementation: Getting Your Workforce Management Software Off The Ground

In some cases, you’ll need to integrate your workforce management software with your HRIS and/or payroll systems. In others, this will all be the same system. It depends on the provider you choose. 

When you have your demos, make sure to discuss implementation to figure out exactly what is required on your company’s end. In other words, how long will it take to get up and running? Will you need to get IT or other internal stakeholders involved? Refer to our list of demo questions above to help drive the conversation around implementation.

In addition to figuring out the back-end side of your implementation, you’ll also need to create a roll-out strategy for your team. Managers will need to be trained on the scheduling functionality, how to approve or deny time-off requests, how to track and/or submit compliance-related information, etc. And employees will have to learn how to check schedules, submit time-off requests, and clock in/out. Some WFM solutions offer training materials and videos that you can share directly with your team.

Workforce Management Software FAQs

What is workforce management software?

Workforce management software is a tool that can maximize the results of several business-related tasks through automation, communication, collaboration, and data science. Some of these tasks include staff scheduling, task management, attendance management, time keeping, labor compliance, onboarding, and more.

What industries can workforce management software be used in?

Workforce management software can be industry-specific, but the best vendors can help companies in industries as varied as restaurants, retail, call centers, non-profits, education, hospitality, health care, and more. They’ll also accommodate many different types of business sizes and working styles, like hybrid (remote & in-office). 

What is the best workforce management software for call centers?

Out of the vendors on this list, Sling is one that stands out for being very vocal abouts its experience with call centers. Many businesses use Sling for their contact center, mainly using it to optimize the task of creating individual and customizable employee schedules. 

What features do workforce management software solutions provide?

Workforce management software should have features that tackle business functions like scheduling, data collection, task management, time and attendance, and employee communication.

Next Steps For Your Workforce Management

If you are managing schedules and shifts for a dozen or more people, it might be time to consider a workforce management solution. Investing now will save you a lot of time and money in the long run. At the end of the day, your time should not be spent on tedious HCM activities — instead, it should be spent on improving the customer experience so you can grow your business fast.

If you’re in need of a broader HR solution that helps with workforce planning, recruitment, and more, check out our roundups on the best HR software, the best HR tools for SMBs, or the best free HR software

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