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Most warranty companies offer multiple policies and levels of coverage. Many people add extra coverage that protects items usually not covered by these programs, including central vacuuming systems, swimming pools, wells and home spas. On 5/26/2018, I opened a claim for our washer which was starting to fail. They sent a repair guy to confirm the issue a few days later and collect the $100 deductible. A week after that, HWA informed me that I could either opt for a cash payout or order a replacement washer. I opted for the replacement washer. It is now 6/11/2018, and we are still waiting for our replacement washer. I called HWA's claims department and was informed that the manufacturer of our washer GE would be contacting us for a delivery date by 6/21/2018. Really?We have to wait an entire month to have our washer replaced?Crappy, slow service. Lowe's is right across the street. I could have bought a new washer THAT DAY.

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I called OR, the customer service rep was very polite and arranged for a repair person to come out that day.

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And signing up for the service was fast, simple, and easy.

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This attitude is quite common.

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It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done.